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FAQ

 
How do I track my order?
 

Once your order has been shipped you will be emailed your tracking information.

 

 

What are your delivery options?
 

Pinq Boutique utilizes multiple order shipping methods. In house, we ship anywhere in the world. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. Shipping times are estimated and may vary depending on the order processing time and the distance of the shipping address from our distribution center in Toronto, Ontario. We try to be as accurate as possible. Pinq Boutique is not responsible for lost or stolen packages.

Orders over $100 may require a signature at the time of delivery.

International customers may be required to pay import or duty fees to their local customs. Pinq Boutique is not responsible for fees or taxes imposed by the customer's local government

 

 

 

GTA Zero Dollar Delivery
 

For those that are located in the GTA AREA, we do offer zero-dollar delivery. We Still ask for 1-5 day processing and for any specification on delivery please text(416)556-2416.

How do I unsubscribe from your emails and newsletters? 

To unsubscribe, simply go to the bottom of our emails and you will see an "Unsubscribe" link. 

 

What should I do if I receive an incorrect or faulty item?

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We're sorry to hear that you've received an incorrect or faulty item. Please send us an email to info@pinqboutique.com within 6 hours of receiving your package 

 

Do you offer Refunds?
 

No, we do not offer refunds. You may send the item back for store credit. (Bodysuits, swimwear, lingerie excluded)

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